CA Clarity™ Service Connect
Connecting CA Clarity to IT Service Management Applications
CA Clarity’s Service Connect significantly reduces the cost and effort required to connect your service and project functions within IT. It achieves this by providing a series of pre-built connectors between the CA Clarity system and IT Service Management (ITSM) applications.
The Demand Manager module provides your management team with a consolidated view of incoming demand and resource usage, making it easier to take full advantage of your most critical asset—your employees.
The Service Connect pre-built connectors provide uni- or bi-directional interfaces to query ITSM applications and return selected incident records on a user-defined schedule. Data validation, error handling and reporting ensure the right information is transferred at the right time, without duplication or gaps.
Service Connect makes it effortless to join the service and project worlds of your IT department.
Service Connect for BMC Remedy Help Desk and for CA Unicenter Service Desk are currently available.
Service Connect provides standard connectors for integrating help desk applications with the CA Clarity Demand Manager module.
Service Connect provides standard connectors for integrating help desk applications with Clarity's Demand Manager module.
| Resources |
 CA Clarity PPM Resource Center CA Clarity PPM Functional Overview Brochure Gartner Magic Quadrant Report CA Clarity PPM for ITG: Why Now? Backbone System of CA Clarity for ITG |
| Events |
| Evaluation Tools |
| ITG ROI Calculator Tool NPD Benchmarking Tool |
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